Why Does It Take So Long For The Video To Start Playing?
How Do I Cancel My Subscription?
Will You Be Adding New Videos?
I Received A Codec Message. What Do I Do?
I Am Using AOL,
But I Am Unable To Play The Video
What Speed Should I Use?
We have compressed our videos in two speeds: 56k & 300k.The higher
the speed the larger the video and the clearer the picture. Only broadband
internet users have the capability to view the 300k speed. Choose the video
speed that corresponds to the type of Internet connection you have. If you
are using phone dial-up such as AOL, Microsoft or Earthlink then choose 56k
if you have Cable or DSL use the 300k speed.
Their are several reasons why your video may not play. Try these trouble shooting ideas and you should be able to get the video to play.
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All of our video clips use Window Media Player. If you do not have Media Player you can download it here, it is a free download.
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This site uses popup windows; if you are using a "popup stopper" you will need to disable it.
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Make sure your computer meets the system requirements.
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Make sure you are using the latest version of Internet Explorer.
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Make sure you are using the latest version of Media Player.
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Make sure the button Download Codecs Automatically is checked, to do this go to:
>Open Windows Media Player
>Select Tools from main menu
>Select Options
>Select the Player tab
>Under Automatic updates make sure the button Download Codecs Automatically is checked. -
This site uses Java Script. Java Script is enabled by default in Internet Explorer, if you have disabled it please enable it by going to:
>Open Internet Explorer Browser
>Select Tools from main menu
>Select Internet Options
>Click on Security Tab
>Choose Internet
>Under Internet click the Custom Level command button
>Select Scripting of Java Applets
>Choose Enable
>Click OK
>Click Apply
>Click OK
Why Does It Take So Long For The Video To Start Playing?
It may take 10 to 15 seconds before the video begins playing because the video is buffering. Once the buffering is complete the video begins playing the buffered portion while the remainder of the data continues streaming behind it. You may also experience longer buffering times during high traffic periods.
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Processor speed 333Mhz or better
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64 Mb ram
When you click on the video a popup window will appear. The video will begin to play automatically (it usually take about 10 to 15 seconds for the video to play). We use a Streaming Media Format so there is no need to download.
Make sure you are using all lower case letters.
How Do I Cancel My Subscription?
Click on this link and follow the steps to cancel your subscription.
Will You Be Adding New Videos?
Yes, we will be updating are videos periodically.
I Received A Codec Message. What Do I Do?
If you are provided with a link to install a codec, follow the directions to download and install the codec . You will need this in order to view the video.
Please refer to our section on Trouble Shooting.
I Am Using AOL, But I Am Unable To Play The Video
We suggest that users connecting through AOL use Microsoft's Internet Explorer browser other than AOL's built-in browser to view our videos.